Effective Date: 23/09/2023
1. Information We Collect
We may collect the following types of information from you:
a. Personal Information:
- Contact Information: Name, email address, phone number, shipping address.
- Payment Information: Credit/debit card details, billing address, payment history.
- Account Information: Username, password, and other account details if you create an account with us.
b. Non-Personal Information:
- Browsing Information: IP address, browser type, device type, operating system, cookies, and similar technologies.
- Website Usage Data: Pages visited, products viewed, and other usage patterns.
2. How We Use Your Information
We use your information for the following purposes:
a. Order Processing:
- To process and fulfill your orders, including order confirmation, shipping, and delivery.
b. Customer Support:
- To provide assistance, respond to inquiries, and resolve issues.
- To customize your shopping experience, provide product recommendations, and offer tailored promotions.
- To send order updates, promotional offers, newsletters, and marketing materials (you can opt out at any time).
e. Analytics and Improvements:
- To analyze website performance, optimize content, and enhance user experience.
f. Legal and Compliance:
- To comply with legal obligations, resolve disputes, and prevent fraud.
3. Information Sharing
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
a. Service Providers: We may share your data with trusted service providers who assist us in operating our website, processing payments, and delivering products to you. These service providers are contractually obligated to protect your information.
b. Legal Compliance: We may disclose your information when required by law, to respond to legal requests, or to protect our rights, privacy, safety, or property.
c. Business Transactions: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction. You will be notified via email or a prominent notice on our website if this occurs.
4. Data Security
We take data security seriously and implement reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is entirely secure. Therefore, we cannot guarantee the absolute security of your information.
5. Your Rights
You have the following rights regarding your personal information:
a. Access: You can request access to the personal information we hold about you.
b. Correction: You can request corrections to inaccurate or incomplete data.
c. Deletion: You can request the deletion of your personal information, subject to legal obligations.
d. Opt-Out: You can opt out of marketing communications from us at any time.
e. Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
To exercise these rights or if you have any privacy-related questions or concerns, please contact us using the information provided in Section 8 below.
7. Contact Us
Effective Date: 23/09/2023